Return & Refund Policy

Last Updated: October 3, 2026

At Kenslow, we want customers to have a clear understanding of our return and refund process. This policy explains when an item may be returned and how approved refunds are handled.

Return Period

Eligible items may be returned within 30 days of delivery.

Return requests submitted after the 30-day period may not be accepted.

Eligible Returns

To be eligible for a return, an item should generally:

  • Be returned within the applicable 30-day return period

  • Be unused and in original or resaleable condition

  • Include original packaging when applicable

  • Include accessories, parts, manuals, or other items originally supplied with the product

  • Not show damage caused by misuse, modification, or improper handling

Non-Defective Returns

If you change your mind or no longer want an eligible product, you may request a return within 30 days of delivery.

For standard non-defective returns, the customer is generally responsible for the cost of return shipping.

Original shipping charges, if any, may not be refundable for change-of-mind returns.

Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or different from what was ordered, please contact us as soon as reasonably possible.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs when applicable

We will review the information and provide instructions for the next step.

Return Authorization

Please contact Kenslow before sending any return.

Do not send an item back without receiving return instructions or authorization from our customer support team.

Unauthorized returns may not be accepted or may result in processing delays.

Exchanges

We do not offer direct product exchanges.

If you would like a different product, you may return the eligible item according to this policy and, after the applicable refund is processed, place a new order for the product you want.

Restocking Fee

Kenslow currently charges no restocking fee ($0.00) for eligible returns.

Refunds

Once an approved return has been received and reviewed, an eligible refund will generally be issued to the original payment method.

Refund processing may take up to 10 business days after the returned item has been received and approved.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

Items That May Not Qualify for Return

A return may be denied when an item:

  • Has been damaged through misuse or intentional damage

  • Has been modified or altered without authorization

  • Is returned outside the applicable return period

  • Is returned without required authorization

  • Is not returned in the required condition

  • Is missing essential parts or accessories where applicable

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply instead.

How to Request a Return

To request a return, contact Support@Kenslow.shop with your order number and a brief explanation of the reason for the return.

If the return is approved, we will provide the applicable return instructions.

Business Information

Business Name: Kenslow
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST-5:00)
Business Email: Support@Kenslow.shop
Business Address: 6748 County Rd 604, Alvarado Texas 76009, United States